Wireless Noise Canceling Stereo Headset1000X THE COLLEXIONHelp Guide

About the charging time

The required time for fully charging the headset is about 3.5 hours (*).

(*) Time required for charging an empty battery to its full capacity. The charging time may differ depending on the conditions of use.

About charging while using the headset

You can use the headset while charging.

When using the headset while it is charging, charging will stop at approximately 80% (if the battery level is more than 80%, charging will not start). The value is a rough estimate. The value may vary depending on the ambient environment.

Depending on the charging environment (such as the power source or type of USB AC adaptor used), you may hear electrical noise from the headset when it is charging.

Headset functions and operating procedures may not work correctly.

Do not charge the headset when there is liquid such as water or sweat, or dust and other foreign matter on the USB Type-C cable or USB Type-C port. Doing so can cause burns or serious injuries due to fire, electric shock, overheating, or ignition, or can cause a malfunction. Take note of the following when using the headset while charging.

• If you feel any abnormalities, stop using the headset immediately.
• Check that there is no dust or foreign objects in the port.
• If the USB Type-C cable or USB Type-C port gets wet with liquid such as drinking water or sweat while charging, immediately disconnect the USB Type-C cable from the connected device and stop charging.

  

While connecting the USB cable, do not apply excessive force to the connection part.

When plugging or unplugging the cable, hold the plug and plug it straight into the headphone cable input jack. Pulling on the cable or applying excessive force may cause it to break.

If the USB cable connector is deformed, such as by it being bent, stop use immediately.

Water detection in the charging port

When the headset detects an abnormality, such as water droplets or foreign objects in the USB Type-C port, it will notify you via voice guidance and a notification on the “Sound Connect” app.

While an abnormality is detected, charging is not available. Do not charge the headset.

Note the following.

• Make sure the USB Type-C port is clear of any foreign objects.
• If water droplets are present on the charging port, allow it to dry completely before charging.
• If foreign objects are found in the charging port, carefully remove them with a tool such as an air duster, being careful not to damage the port, and then try charging.

System requirements for battery charge using USB

USB AC adaptor

A commercially available USB AC adaptor with a Type-C connector capable of supplying an output current of 1.5 A (1 500 mA) or more (Models for countries and regions excluding Chinese mainland)

A commercially available USB AC adaptor capable of supplying an output current of 1.5 A (1 500 mA) or more (Models for Chinese mainland)

USB cable (Models for countries and regions excluding Chinese mainland)

A commercially available USB Type-C cable (compliant with USB standards)

Computer

The computer should be equipped with a USB port as standard.

• We do not guarantee that the operating procedures will work on all computers.
• The operating procedures on a self-made computer are not guaranteed.